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Other Reasons to Switch

Other Reasons to Switch

At Amelix we are committed to supplying our customers with not only good value phone solutions, but ensuring that our pricing and services are as clear and transparent as possible. The telecoms industry filled with gimmicks, catches, small print and commitments. We prefer to offer a simplistic view of telecoms with to the point phone call charges and full itemised billing.

The majority of our customers do make significant saving compared to their existing suppliers, and if you are not completely satisfied we provide you with the flexibility of 30 day contracts on most products so if you are not happy you can leave!

 

Per Second Billing

Unlike some of our competitors we will only bill you for the time you spend on the call. This is done by billing on a per second basis rather than rounding calls to the nearest whole minute. It is one of many ways we want to ensure our billing is as clear and simple as possible. You can log into your control panel and see every call and its duration whenever you like.

Free Fully Itemised Billing

All your phone call are logged in our itemised billing pages accessible through the control panel. We show you all calls made, not just those that exceed a certain call spend. These are updated every 24 hours. Graphical statistics and call interrogation software are also supplied as standard.

No Minimum Charges

Unlike some of our competitors we will only bill you for the time you spend on the call. This is done by billing on a per second basis rather than rounding calls to the nearest whole minute. It is one of many ways we want to ensure our billing is as clear and simple as possible.

No Minimum Call Spend

We do not force any of our customers to each minimum call commitments. This means that both residential and business customers can benefit from our low cost calls no matter how large or small your phone bill is. Business may not realise that penalty charges may be being applied to their bills owing to failed spend commitments, if you don’t make any calls you don’t get any bill from us!

Call Connection Fee's

Remember we said that some companies offer FREE calls with bundles, well they don’t, most companies make their money on call connection charges. BT for example charge 15 pence* to make a connection. With the exception of some calls that attract connection charges we don’t charge anything more than the wholesale rate and if there is no charge to us we don’t charge any connection fee at all. (*19 April 2013 Connections charge).

Tier 1 Carriers

No compromises are made to the quality of calls. Some of our cheap competitors route calls over the internet or through unreliable international carriers which means quality and reliability can suffer. All calls on the Amelix network are connected via Tier 1 carriers ensuring that no matter where your end user dials in the world, the calls is of high quality and reliable. The call quality will be to the same standards as you receive from any other large telecom providers in the UK.

Amelix Group, 67 John Wilson Business Park
Whitstable,Kent,CT5 3QT